Connect with DriveAssist Portal
We are here to help you navigate the world of roadside assistance in Austria. Whether you have questions about our service comparisons, need help understanding recovery options, or want to provide feedback, please don't hesitate to reach out.
Direct Contact Information
You can reach us through various channels. We aim to respond to all inquiries within 2-3 business days.
Email: [email protected]
Phone: +43 1 345 6702
Address: Landstraßer Hauptstraße 78, 1030 Vienna, Austria
Send Us an Inquiry
Please use the form below for general inquiries, feedback, or non-urgent questions. Remember, this is not for emergency assistance.
Important Note: This is NOT an Emergency Service
Please be aware that DriveAssist Portal is an informational and advisory platform. We do not provide direct emergency services or immediate roadside assistance.
For life-threatening situations, always call the emergency services at 112.
For immediate roadside emergencies or vehicle breakdowns requiring urgent assistance in Austria, please contact established national breakdown services directly. For example, you can call 120 or 123 depending on your preference or membership. These numbers connect you to providers who can dispatch help quickly.
Our Business Model
DriveAssist Portal operates as an online information service and advisory platform. Our primary goal is to empower Austrian drivers with knowledge, comparisons, and resources to make informed decisions regarding roadside assistance, vehicle recovery, and related services. We provide comprehensive guides, articles, and tools to help you understand your options and connect with suitable providers. We do not directly offer breakdown services ourselves, nor do we act as an intermediary for dispatching vehicles. Our value comes from clarifying the complex landscape of roadside help and offering objective insights.
We may feature various service providers and offer comparisons based on publicly available data, user feedback, and our research. Our aim is to present a clear picture of what's available, allowing you to choose the service that well fits your needs.
Complaints and Escalation
We strive for accuracy and clarity in all the information we provide. If you have a complaint regarding the content on our website, a discrepancy in our comparisons, or a general concern about our service, please follow these steps:
- Initial Contact: Please send a detailed email outlining your complaint to [email protected]. Include your name, contact information, the specific issue, and any relevant dates or links to content.
- Acknowledgement: You will receive an acknowledgement of your complaint within 2 business days.
- Investigation: We will thoroughly investigate your complaint. This process may involve reviewing internal records, consulting with relevant team members, or requesting further information from you.
- Resolution: We aim to provide a substantive response or a proposed resolution within 10 business days of acknowledging your complaint. If the issue is complex and requires more time, we will inform you of the delay and provide an updated timeframe.
- Escalation: If you are not satisfied with the initial resolution, you may request an escalation of your complaint. Your complaint will then be reviewed by a senior member of our team, who will conduct an independent assessment. Please indicate in your email that you wish to escalate your complaint. The escalated review will typically be completed within an additional 10 business days.
Your feedback is valuable and helps us improve our services and ensure the information we provide remains reliable and helpful for all Austrian drivers.
Frequently Asked Questions
What kind of information can I get from DriveAssist Portal?
DriveAssist Portal provides comprehensive information on roadside assistance options, breakdown recovery services, towing procedures, and general vehicle maintenance tips relevant to drivers in Austria. We offer comparisons of different service providers, explain policy details, and guide you through various scenarios you might encounter on Austrian roads.
Can DriveAssist Portal dispatch a tow truck for me?
No, DriveAssist Portal is an informational platform only. We do not have the capability to dispatch emergency services or tow trucks directly. For immediate roadside assistance, you must contact a dedicated breakdown service provider directly, such as those reachable via the national emergency numbers for roadside help (e.g., 120 or 123 in Austria).
How accurate is the information provided on your site?
We strive to keep our information as accurate and up-to-date as possible. Our team regularly reviews and updates content based on official sources, service provider information, and changes in regulations. However, service terms and conditions can change, so we always recommend verifying critical details with the service provider directly before making a decision.
Is DriveAssist Portal affiliated with any roadside assistance providers?
DriveAssist Portal operates independently. Our goal is to provide unbiased information and comparisons. While we may list various providers and their services, we do not have exclusive affiliations that would compromise our objective approach to informing our users.
How long does it take to get a response to an email inquiry?
We aim to respond to all general email inquiries within 2-3 business days. For complaints, please refer to our "Complaints and Escalation" section above for specific timeframes. We appreciate your patience as we work to provide thoughtful and thorough responses.
Can I suggest a topic for your website?
Absolutely! We welcome suggestions from our users. If there's a particular aspect of roadside assistance in Austria you'd like to see covered, or if you have an idea for an article or comparison, please send us an email at [email protected]. Your input helps us make DriveAssist Portal more useful for everyone.