Privacy Policy - DriveAssist Portal - Roadside Help in Austria

1. Data Controller

The data controller responsible for the processing of your personal data on roadtools.online is:

DriveAssist Portal
Landstraßer Hauptstraße 78
1030 Vienna, Austria
Email: [email protected]
Phone: +43 1 345 6702

As the data controller, DriveAssist Portal determines the purposes and means of processing your personal data. We are committed to ensuring that all data processing activities comply with the General Data Protection Regulation (GDPR) and other applicable Austrian data protection laws. Our aim is to provide clarity on how your information is handled when you seek or provide information about roadside assistance in Austria through our platform.

2. Data Collected

DriveAssist Portal is designed to be as privacy-friendly as possible. We only collect data that is strictly necessary for the functionality of our service, which primarily involves facilitating communication and providing information about roadside assistance options in Austria.

Specifically, when you use our contact form on roadtools.online, we collect the following personal data:

Your Name: This allows us to address you personally in our response.
Your Email Address: This is essential for us to communicate back to you regarding your inquiry or feedback.
Your Message: The content of your message helps us understand your needs and provide a relevant and helpful response.

We do not collect sensitive personal data such as health information, financial details, or specific location data beyond what might be voluntarily included in your message if you are describing a breakdown scenario. Our platform does not employ third-party analytics services, advertising trackers, or social media pixels that would collect extensive user behavior data. The information you provide via the contact form is solely used to respond to your specific query and improve our service offerings. We emphasize that any data collected through roadtools.online is handled with the utmost care and in accordance with data protection principles.

3. Cookies and Local Storage

DriveAssist Portal utilizes cookies and local storage in a very limited and privacy-focused manner. Our use of these technologies is strictly confined to enhancing your interaction with roadtools.online and ensuring compliance with consent requirements.

Cookie Consent: The only instance where we use local storage or a cookie is to record your consent regarding our use of cookies. When you accept our cookie policy, a small piece of data is stored in your browser's local storage or as a cookie. This record simply tells our website that you have acknowledged and accepted our cookie policy, preventing the consent banner from reappearing on subsequent visits. This is purely for user experience and legal compliance.

No Tracking Cookies: We want to be absolutely clear: DriveAssist Portal does not use tracking cookies. This means we do not employ cookies to monitor your browsing habits across different websites, collect data for targeted advertising, or build extensive profiles of our users.

No Analytics Cookies: Our website does not use cookies for analytical purposes. We do not track website traffic, user demographics, or behavior patterns through cookies. Our focus is on providing direct, useful information, not on extensive data collection about our visitors.

You have the ability to manage cookies through your browser settings. Most web browsers allow you to control cookies, including whether to accept them, delete them, or receive notifications when a cookie is being sent. Please note that disabling cookies may affect the functionality of some websites, though for roadtools.online, the impact would be minimal given our limited use.

4. Legal Basis for Processing Data

Under the General Data Protection Regulation (GDPR), we must have a lawful basis to process your personal data. For the data collected by DriveAssist Portal via the contact form on roadtools.online, our legal basis is primarily:

Consent (Article 6(1)(a) GDPR): When you submit an inquiry through our contact form, you are explicitly providing your consent for us to process your name, email address, and message to respond to your request. By actively filling out the form and clicking 'submit', you are giving clear affirmative action indicating your agreement to this processing. You have the right to withdraw this consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Legitimate Interests (Article 6(1)(f) GDPR): In some limited circumstances, we may rely on legitimate interests, for instance, to ensure the security of our website or to defend against legal claims. However, for direct personal data processing related to user inquiries, consent is the primary basis.

We do not process your data based on contractual necessity, legal obligation, vital interests, or public interest for the purposes outlined in this policy. Our commitment is to only process your personal data when we have a clear and justifiable legal basis to do so, always with your privacy in mind.

5. Data Sharing and Disclosure

DriveAssist Portal operates with a strict policy regarding the sharing and disclosure of your personal data collected via roadtools.online. We understand the importance of keeping your information private, especially when you are seeking assistance or information related to roadside incidents in Austria.

No Sale of Data: We categorically state that we do not sell, rent, or lease your personal data to third parties. Your name, email, and message content submitted through our contact form are not monetized or shared with marketing companies.

Limited Internal Access: Access to your personal data is restricted to authorized personnel within DriveAssist Portal who require the information to respond to your inquiries or to perform administrative duties related to managing our communication channels. All staff are trained on data protection principles and are bound by confidentiality obligations.

No Third-Party Processors for Contact Form Data: For the specific data collected via our contact form (name, email, message), we do not use third-party data processors. All communication and data storage related to these inquiries are handled directly by DriveAssist Portal.

Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This is a legal obligation and would only occur under strict legal grounds.

Our commitment is to maintain the confidentiality of your information and to only share it under the most exceptional and legally mandated circumstances, always striving to protect your privacy.

6. Data Retention Period

DriveAssist Portal retains your personal data for no longer than is necessary for the purposes for which it was collected. Our data retention policy for information submitted via the contact form on roadtools.online is as follows:

Contact Inquiries: Your name, email address, and the content of your message submitted through our contact form will be retained for a period of up to 12 months from the date of your last interaction.

This retention period allows us to:

Effectively respond to your inquiry and any follow-up questions you might have.
Maintain a record of correspondence for administrative purposes, which can be useful if you contact us again about the same issue.
Improve our service based on common inquiries and feedback received.

After the 12-month period, or sooner if the data is no longer necessary for the purposes for which it was collected, your personal data will be securely deleted or anonymized. We periodically review our data retention practices to ensure compliance with legal requirements and recommended practices. If you wish for your data to be deleted sooner, please refer to Section 7, "Your Rights Regarding Your Data," which outlines your right to erasure.

7. Your Rights Regarding Your Data

Under the General Data Protection Regulation (GDPR), you have several important rights concerning your personal data processed by DriveAssist Portal via roadtools.online. We are committed to upholding these rights and making it easy for you to exercise them.

You have the right to:

Right of Access (Art. 15 GDPR): You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal data in an understandable format.
Right to Rectification (Art. 16 GDPR): If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure ('Right to be Forgotten') (Art. 17 GDPR): You have the right to request the deletion of your personal data under certain conditions, for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
Right to Restriction of Processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data under certain conditions, such as if you contest the accuracy of the data or object to its processing.
Right to Data Portability (Art. 20 GDPR): You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
Right to Object (Art. 21 GDPR): You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. Since we do not engage in direct marketing, this right primarily applies to processing based on legitimate interests.
Right to Withdraw Consent (Art. 7(3) GDPR): As our processing of your contact form data is based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request without undue delay and in any event within one month of receipt of the request. We may extend this period by two further months where necessary, taking into account the complexity and number of the requests.

8. Right to Lodge a Complaint

If you believe that your data protection rights have been violated by DriveAssist Portal, or if you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with a supervisory authority.

In Austria, the relevant supervisory authority is the:

Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Phone: +43 1 52 152-0
Email: [email protected]
Website: www.dsb.gv.at

We encourage you to contact us directly at [email protected] first, so we can attempt to resolve any concerns you may have regarding your privacy on roadtools.online. However, your right to lodge a complaint with the supervisory authority remains unaffected.

9. Changes to This Privacy Policy

DriveAssist Portal may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this Privacy Policy on this page on roadtools.online and update the "last updated" date at the top of the policy.

We encourage you to review this Privacy Policy periodically for any changes. Any modifications will be effective immediately upon posting. Your continued use of roadtools.online after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If we make significant changes to this policy, particularly regarding how we use your personal data, we will endeavor to provide more prominent notice, such as through an announcement on our website or by direct communication if appropriate. We are committed to keeping you informed about how we protect your privacy as you navigate the complexities of roadside assistance in Austria.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us. We are here to provide clarity and assistance regarding your privacy on roadtools.online.

You can reach us through the following channels:

Email: [email protected]
Phone: +43 1 345 6702
Postal Address:
DriveAssist Portal
Landstraßer Hauptstraße 78
1030 Vienna, Austria

We appreciate your trust in DriveAssist Portal as your resource for roadside assistance information in Austria. Your privacy is important to us, and we are dedicated to ensuring your data is handled with care and respect.

Privacy Policy for DriveAssist Portal